Frequently Asked Questions
Everything you need to know about your Age of Innocence shopping experience.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping takes 5-10 business days, while express options are available for faster delivery at checkout.
How do I determine the correct size for my child?
Each product page features a detailed size guide. We recommend measuring your child's foot or height and comparing it to our charts to ensure the perfect fit for our premium footwear and apparel.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
What materials do you use in your products?
Age of Innocence is committed to quality. We use premium materials including genuine leather, soft cotton, and high-grade textiles to ensure comfort and durability for children.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer support team via email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.